Frequently Asked Questions (FAQ)

Choosing the Right Electric Scooter or Drone

How to choose an electric scooter adapted to your needs?

Three criteria guide your choice: the daily distance covered, the type of terrain, and storage constraints. For short urban commutes combined with public transport, a foldable and lightweight electric scooter remains the most compact format to carry. For trails, cobblestones, or leisure use, an all-terrain electric scooter offers wide tires, suspensions, and a reinforced frame. Also, evaluate your build, the terrain of your route, and the space available at home or at work. Each StreetRide product sheet details the weight, dimensions, and recommended use of the model, allowing for objective comparison before ordering.

What is the difference between an urban model and an all-terrain model?

An urban model prioritizes lightness, foldability, and maneuverability for city and daily commutes. An all-terrain model focuses on motorization, suspensions, and wide tires to absorb trails, cobblestones, and degraded roads, with a more imposing frame and higher weight. The choice therefore depends on the terrain actually used daily, and not solely on the technical specifications. You can compare the two families in our collection of electric scooters, where each model selected by StreetRide displays its characteristics and recommended use.

What motor power and battery life for daily use?

The advertised power, expressed in watts, determines acceleration and hill-climbing ability, especially for heavier riders. An engine of around 500W covers most flat urban commutes, while hilly routes or off-road use justify higher motorizations, with some models featuring a dual motor. As for battery life, start with your actual daily distance and then leave a margin, as the advertised value is measured under favorable conditions. A battery generously sized for your needs will last longer, as it undergoes fewer full charge cycles.

Which model to choose for a beginner electric scooter rider?

A first purchase benefits from being reasonable: contained speed, stable deck, progressive braking, and controlled weight facilitate learning. Versatile urban models are suitable for beginners, allowing time to acquire good balance, braking, and anticipation reflexes. The most powerful machines in the catalog are for experienced users and for use on private or closed land to exploit their capabilities. Start by defining your actual routes, choose a model that covers them with a margin, then upgrade if your practice evolves. Each StreetRide product sheet indicates the intended usage level for the model.

Which StreetRide electric scooter to choose according to your profile?

Each model in the catalog corresponds to a specific use. The StreetRide VS9 is designed for extended commutes with its 60V 26Ah lithium battery, dual motor, and dual suspension: its advertised range reaches 90 km depending on conditions, and its advertised top speed of 45 km/h is reserved for private land or closed circuits. The StreetRide F1, foldable with its 48V 20Ah battery and dual drive, prioritizes a more compact format and dynamic riding on suitable terrain, with an advertised speed of 65 to 80 km/h reserved for private or closed areas. For drones, the F22 S3 PRO completes the catalog with its stabilized 4K UHD camera and GPS. Compare the advertised features of each product sheet to decide based on your actual journeys.

How to choose a drone according to your skill level?

For a first drone, stability, assisted flight modes, and ease of use matter more than raw performance. A beginner pilot progresses faster with a device that maintains its position and returns to its starting point if the model offers it. Image-oriented users will look at the camera quality and the fluidity of the shots. Also, check the regulatory framework before purchasing, as it dictates where you can fly. Our selection of drones details the confirmed characteristics of each device to help you choose knowingly.

Features and Operation

What does the maximum speed advertised on a product sheet mean?

The advertised maximum speed corresponds to the value communicated for the model, measured under optimal conditions: full battery, flat ground, light rider, and highest mode. In real use, the speed achieved varies depending on weight, wind, terrain, and charge level. StreetRide deliberately uses the term "advertised" for transparency, without making this value a promise. On French public roads, a motorized personal mobility device is limited to 25 km/h, regardless of the vehicle's technical capacity. Higher performance is reserved for private or closed terrains.

How to interpret the advertised range of an electric scooter?

The advertised range is obtained under favorable conditions: moderate speed, flat ground, mild temperature, and light rider. In daily use, the embarked weight, terrain, speed, tire pressure, and cold weather reduce the actual distance covered. Consider the advertised value as a useful order of magnitude for comparing models rather than a mileage guarantee. For regular commutes, choose a battery that generously covers your daily distance to limit full charges and preserve its performance over time. StreetRide product sheets systematically qualify these values as "advertised" to enable informed choice.

What precautions should be taken in rainy weather or on wet roads?

Water resistance varies from model to model: when an ingress protection rating is confirmed, it is listed in the product sheet's characteristics. In all cases, an electric scooter remains an electrical device: avoid heavy rain, deep puddles, and any immersion, then dry the device after a wet ride. On wet roads, braking distances increase and grip decreases, so reduce your speed and anticipate your braking more. Never clean your device with a high-pressure jet; a damp cloth protects the electronics and bearings.

What is included in the package received upon delivery?

Each product sheet includes a "package contents" section when the composition is confirmed by us. Generally, you receive the device, its suitable charger, and its documentation. Some models include accessories specified on their sheet, only when their presence is certain. Upon receipt, check the contents against the ordered product sheet and immediately report any missing items to customer service, available Monday to Friday from 9 am to 6 pm. This verification upon opening the box facilitates prompt processing of your request.

How does a drone equipped with a 4K camera work?

A 4K camera captures images approximately four times sharper than full HD, allowing for cropping without visible loss and clear videos on large screens. Stabilization, mechanical or electronic depending on the device, smooths movements for fluid rendering. Automated flight modes, described on each device's sheet, assist piloting and certain shots. Control is via a remote control or a mobile application, depending on the model. The precise functions of the device offered by StreetRide are detailed on its product sheet, with advertised values clearly identified as such.

Delivery and Order Tracking

What are the delivery times?

Your order is processed within 1 to 3 business days, with any order validated before 3 pm entering preparation the same day. Once shipped, delivery is estimated between 7 and 12 business days. Weekends and public holidays are not included in these times. You will receive an order confirmation email, then a tracking number as soon as it is picked up by the carrier, allowing you to follow the package's progress to your address. These times are also listed in the shipping policy accessible at the bottom of the site.

How much does delivery cost?

Delivery is free across the entire store, with no minimum purchase, for all orders shipped to serviced countries, both in France and the rest of the European Union. An optional "Secure Delivery – Theft and Breakage Insurance" is offered at €8.90: it remains at the customer's discretion, with free delivery always available. The amount displayed on the product sheet therefore corresponds to the actual amount paid, without shipping costs added at checkout. This free delivery applies to electric scooters, which are shipped in bulky packages, as well as drones. No paid option is required to benefit from tracking: each shipment includes a tracking number communicated by email, regardless of the product ordered.

How to track my order after shipment?

As soon as your package is picked up by the carrier, an email containing your tracking number is automatically sent to you. The "Track my package" page, accessible from the site footer, centralizes the process and guides you step by step. By entering your number on the carrier's website indicated in the email, you can visualize each step of the routing until delivery. Remember to check your spam folder if the email seems absent. If tracking remains stagnant for several days, customer service will check the situation directly with the carrier.

What areas are served by delivery?

StreetRide delivers in France as well as in the countries of the European Union currently served by the store, meaning all 27 member states of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. Available destinations are displayed during checkout: if no delivery method appears for your address, it means the country is not served. Orders for other countries, including outside the European Union and to French overseas collectivities and departments, cannot be processed. The traffic rules applicable to motorized personal mobility devices are set at the national level: in each delivery country, it is up to the customer to check the regulations in force before any use on public roads. For a specific situation concerning your address or delivery area, contact customer service by email at contact@streetride.fr before validating your order; a response will be provided Monday to Friday from 9 am to 6 pm.

What to do if delivery is delayed?

First, check your tracking number to locate the package in its journey, keeping in mind the processing time of 1 to 3 business days, followed by the estimated delivery of 7 to 12 business days. A package may pause for a few days at a sorting center without indicating a problem. If tracking does not update or if the maximum delay is exceeded, contact customer service with your order number: an investigation will be opened with the carrier, and a solution will be proposed, re-shipment or refund depending on the situation.

Returns, Withdrawal, and Refund

How does the 14-day right of withdrawal work?

The right of withdrawal allows you to change your mind for 14 days from the receipt of your order, without having to justify your decision. The request is made to customer service by email, stating your order number. The product must be returned complete, in its original packaging, and in a condition allowing its resale, after a trial comparable to what you would do in a store. This reflection period concerns only a change of mind and is in addition to the legal protections applicable in case of product defects.

What is the procedure for returning a product?

First, contact customer service at contact@streetride.fr with your order number and the reason for the return. You will then receive precise instructions and the return address to use; no return should be sent without this prior step. Then, carefully package the product, ideally in its original box, protecting fragile parts. Keep proof of shipment and the return tracking number until the refund, as they serve as evidence in case of questions about transit. A confirmation will be sent to you upon receipt of the package at our return address.

Who covers the return shipping costs?

In the case of a withdrawal for a change of mind, return shipping costs remain your responsibility, as stipulated in the general terms and conditions of sale. The cost depends on the chosen carrier and the volume of the package; an electric scooter requires bulky packaging, so compare carrier offers before sending. The situation differs for a defective, damaged, or non-conforming product: in this case, the return is not your responsibility, and customer service will arrange for its handling with you. Keeping the original box during the trial period significantly reduces the cost and risk of return.

How long does it take for a refund to be issued?

The refund is made no later than 14 days after the returned product is recovered or proof of its shipment is received. It is made using the same payment method used for the order, without additional charges, and covers the entire amount paid for the returned product. Depending on the banks, the appearance of funds in your account may take a few days after the refund is issued. You will receive a confirmation email as soon as it is processed; keep this message until the funds are actually received in your account.

What to do if the product arrives damaged or non-compliant?

Examine the package upon delivery: if there are visible impacts, make specific reservations with the delivery person if the situation allows. Then photograph the box and the product, and contact customer service as soon as possible with your order number and photos. A product damaged during transport or different from your order falls under the legal guarantee of conformity, distinct from withdrawal: any potential return will not cost you anything, and a solution will be offered, exchange, repair, or refund depending on the case. Do not discard either the packaging or the product before the case is closed.

Use, Regulation, and Maintenance

What do French regulations say about riding on public roads?

An electric scooter belongs to the category of EDPM, personal motorized mobility devices. On public roads, the speed is limited to 25 km/h, circulation takes place on cycle paths and lanes when they exist, and sidewalks are prohibited except for local exceptions. The minimum age is 14 years, the device is ridden alone, without a passenger, and civil liability insurance is mandatory. Models whose advertised performance exceeds this framework are to be used exclusively on private or closed land; each StreetRide product sheet clearly reminds this near the purchase button.

What checks should be performed before first use?

Remove the device from the box and visually inspect everything: handlebar and axle tightening, folding system lock, tire condition, and brake response. Perform a full charge with the provided charger before the first outing, then read the manual to identify available driving modes and settings. Make your first meters in a clear area without traffic, at reduced speed, to get used to the accelerator and braking. A few minutes of familiarization prevent most beginner falls. If in doubt about a mechanical element, contact customer service before riding.

How to maintain the battery to preserve range?

A lithium battery appreciates regular charges and fears extremes. Recharge after your journeys without waiting for a complete discharge, using only the original charger, in a dry and temperate place. Avoid leaving the battery completely empty for several weeks, which can permanently damage it. For an extended break, store the device about half charged, away from frost and extreme heat, and unplug the charger once charging is complete. These actions preserve the battery's capacity over time, and thus the actual range of your electric scooter or drone.

What routine maintenance for an electric scooter?

Regular maintenance extends the life of the device and ensures safe riding. Check tire pressure weekly when the model is equipped with pneumatic tires; correct pressure improves range and braking. Regularly check the tightening of screws, stem, handlebar, and folding system, as well as brake wear. Clean with a damp cloth, never with a water jet, avoiding electrical connectors. After a ride in the rain, dry the device before storing it. For off-road use, also inspect the suspensions and tires after each demanding outing.

Where to fly your drone in France?

Leisure flying falls under the open category of European regulations: maximum height of 120 meters, device kept within direct line of sight, and safe distance from people. Flying over agglomerations, gatherings, and airport surroundings is prohibited, except in expressly authorized areas. The official map of restrictions, available on Géoportail, precisely indicates where to fly legally. A drone equipped with a camera also requires its operator to be registered on AlphaTango, the platform of the General Directorate of Civil Aviation. Familiarize yourself with these rules before the first flight; they are essential for safe and legal practice.

Payment and Security

What payment methods are accepted?

The store accepts Visa, Mastercard, American Express, and Cartes Bancaires, as well as PayPal, Apple Pay for expedited checkout from a compatible device, and Klarna, subject to eligibility. Depending on your delivery country, local payment methods may also appear, including Bancontact, BLIK, EPS, and MobilePay. All of these payment methods will be displayed at the checkout stage, where you can select your preferred option. The logos of available solutions are also shown at the bottom of each page of the website. Payments are processed entirely through the store's secure payment tunnel, and the amount displayed in the summary exactly matches the amount debited, with free delivery.

How do I pay in installments?

Klarna is among the solutions offered at the payment stage. Depending on your profile and the cart amount, Klarna may offer deferred or split payments: the exact options, due dates, and terms are displayed directly in the Klarna interface before any validation. Approval is at Klarna's discretion, and they evaluate each request at the time of payment, with an immediate on-screen response and no prior paperwork. The total order amount remains the same as displayed on the website; any service fees are clearly presented by Klarna before confirmation.

How is my banking data protected?

The entire website and order tunnel use SSL encryption, so your information is transmitted in an encrypted manner. Payment is made on Shopify's secure infrastructure, certified for processing banking transactions: your card numbers are neither visible nor stored by StreetRide. In accordance with European regulations on strong authentication, card payments trigger a 3D Secure verification, usually a validation in your bank's application. This double verification protects your card against any fraudulent use at the time of purchase.

In which currency are prices displayed?

Prices in the store are set in euros. For serviced countries whose official currency is not the euro (Denmark, Hungary, Poland, Czech Republic, Romania, and Sweden), the amount is converted and displayed in the local currency at the time of order, and payment is made in that currency. The amount shown on the product page corresponds to the final amount: delivery is free, and no hidden fees are added at the payment stage. For payments made with a card linked to an account held in another currency, your bank applies its own exchange rate and any conversion fees, which are independent of StreetRide. The summary displayed before validation details the exact amount to be debited; please take the time to verify it before confirming your order.

When is payment debited?

The debit occurs at the time of your order validation, once the payment is authorized by your bank or by Klarna, depending on the chosen method. You will immediately receive a confirmation email summarizing the products, the amount paid, and the delivery address. In case of payment failure, check your card's limit and 3D Secure validation in your banking application, then try again. If an amount appears debited without a confirmation email, contact customer service before any new attempt to avoid any double payment.