Shipping policy

DELIVERY AREAS

StreetRide delivers to France, the countries of the European Union, the United Kingdom and the United States. The destinations available to you are shown at checkout.

European Union (27 countries): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

United Kingdom: England, Scotland, Wales and Northern Ireland.

United States: all states, including Alaska, Hawaii and Puerto Rico.

DELIVERY TIMES

All orders are prepared and dispatched within 1 to 3 business days by our team (excluding weekends and public holidays).

Once your order has shipped, delivery is estimated at 7 to 12 business days. For destinations outside the European Union (United Kingdom and United States), customs clearance may extend this timeframe.

Total estimated delivery time: 8 to 15 business days.

Weekends and public holidays are not counted within these timeframes.

Order processing cut-off: Monday to Friday at 3:00 pm (GMT+1, Paris time)

For every order placed, you will receive a confirmation email followed by a second email confirming dispatch and including your tracking number.

The carrier used may vary depending on the weight, quantity and availability of the products and the value of the order.

DELIVERY CHARGES

Standard delivery is free across the entire store, with no minimum order value, to every destination we serve: France, the European Union, the United Kingdom and the United States. No delivery charge is added at checkout. A tracking number lets you follow your parcel.

An optional « Secure Delivery – Theft and Damage Cover » service is offered at checkout: €8.90 for France, the European Union and the United Kingdom, and $10 for the United States. It is entirely optional: the free standard delivery always remains available.

PRICES AND CURRENCY

Prices are set in euros. They are converted and displayed in the currency of the delivery country at checkout: US dollars (USD) for the United States, pounds sterling (GBP) for the United Kingdom, and Danish krone, Hungarian forint, Polish złoty, Czech koruna, Romanian leu or Swedish krona for the relevant European Union countries. Payment is then taken in that currency.

CUSTOMS DUTIES AND IMPORT TAXES

Orders shipped to the United Kingdom and the United States leave the customs territory of the European Union. Any customs duties and import taxes that may be due are not collected at the time of your order: where applicable, they are charged to the recipient by the carrier or by the customs authorities before the parcel is released. The amount is set by the regulations in force in the destination country, not by StreetRide. No automatic exemption can be guaranteed, whatever the value of the order.

GEOGRAPHIC RESTRICTIONS

Only the destinations listed above are served. Orders to other countries, including Switzerland and Norway, cannot be processed. French overseas departments and territories are not served at this time.

If your address cannot be delivered to, no shipping method will appear at checkout. For any specific question about your address, please contact customer service at contact@streetride.fr.

Delivery delays

The timeframes given above are indicative. If a delay occurs, we will let you know as soon as we are aware of it. If the products have not been delivered within 30 days of the indicative delivery date, for any reason other than force majeure or an act of the customer, the sale may be cancelled at your written request and the sums paid will be refunded to you no later than fourteen days after notice of cancellation, in accordance with Articles L. 216-1 et seq. of the French Consumer Code.

Lost parcels

If tracking stops updating for several days, or if the carrier declares the parcel lost, write to us at contact@streetride.fr and we will open an investigation with the carrier. StreetRide bears the risk of transport until delivery. If the parcel is not found, the product will be reshipped or refunded.

Damage in transit

If your items arrive damaged, please contact us within 48 hours of delivery, attaching photographs of the packaging and the product. Email us at contact@streetride.fr. Reporting quickly helps us handle your case, and in no way limits your statutory rights.

Order tracking

Once your item has shipped, we will send you the tracking number by email so you can follow your order.

Contact us

Email contact@streetride.fr with any question about your order or its shipping status.