Shipping Policy
DELIVERY ZONE
StreetRide delivers to France and to European Union countries currently served by the shop. Available destinations are displayed during checkout.
Countries currently served, which include all 27 member states of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
DELIVERY TIMES
All orders are prepared and dispatched within 1 to 3 business days by our teams (excluding weekends and public holidays).
Once the order has been dispatched, delivery is estimated to be between 7 and 12 business days.
Total estimated delivery time: 8 to 15 business days.
Weekends and public holidays are not included in these times.
Order processing cut-off time: Monday to Friday at 3:00 PM (GMT+1, Paris time)
For every order placed, you will receive a confirmation email followed by a second email with your shipping confirmation, including your order tracking number.
The choice of carrier may vary depending on the weight, quantity, product availability, and order total.
SHIPPING COSTS
Shipping is free across the entire shop, with no minimum purchase, for all orders shipped to served countries. The price displayed on the product page is the price paid: no shipping fees are added at checkout. Delivery is secure, and a tracking number will allow you to easily track your package.
An optional "Secure Delivery – Theft and Breakage Insurance" is offered for €8.90 at the payment stage. It remains at the customer's discretion: the standard free delivery is always available.
PRICES AND CURRENCY
Prices are set in euros. For served countries where the official currency is not the euro (Denmark, Hungary, Poland, Czech Republic, Romania, and Sweden), the amount is converted and displayed in the local currency at the time of order.
GEOGRAPHICAL RESTRICTIONS
Only the countries listed above are served. Orders destined for other countries, including destinations outside the European Union, cannot be processed. French overseas territories and departments are not served at this time.
If your address cannot be delivered to, no delivery method will be displayed at the payment stage. For any particular situation concerning your address, please contact customer service at contact@streetride.fr.
Delivery Delays
The deadlines indicated above are provided for informational purposes. In case of delay, we will inform you as soon as we become aware of it. If the Products have not been delivered within 30 days after the indicative delivery date, for any reason other than force majeure or the customer's fault, the sale may be cancelled at your written request and the amounts paid will be refunded to you no later than fourteen days following the termination of the contract, in accordance with articles L. 216-1 et seq. of the Consumer Code.
Lost Packages
If tracking has not updated for several days or if the package is declared lost by the carrier, please email us at contact@streetride.fr: an investigation will be opened with the carrier. Shipping risks are borne by StreetRide until delivery. If the package is not found, the Product will be re-shipped to you or refunded.
Shipping Damage
If your items arrive damaged, please contact us within 48 hours of delivery, attaching photos of the packaging and product. Email us at contact@streetride.fr. This prompt reporting facilitates the processing of your case and in no way limits your legal guarantees.
Order Tracking
Once your item has shipped, we will send you the tracking number by email, and you can then track your order.
Contact Us
Send an email to contact@streetride.fr for any questions regarding your order or its shipping status.